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TERMS & CONDITIONS
Please read the following information carefully. This constitutes an
Agreement between You (the "Customer") and International Divers, Inc.
There is no refund for failing to take your tour/activity or if Customer cancels within 48 hours of the tour/activity time. We charge 100% of total price for cancellations made within 48 hours of the tour/activity date and "no-shows" on the day of the tour/activity. Some tours have no refund. On most tours, cancellations more than 48 hours before the tour/activity date are subject to a $25 per ticket, non-negotiable, non- refundable processing fee. This means Customer can receive a refund for the price you paid less $25 per ticket if Customer cancels a tour in writing more than 24 hours before the tour is scheduled to begin. All cancellations must be received in written form via, fax or e-mail.
Please call 0870 350 3483 to speak to one of our representatives about cancellations and changes. Please call between 9 am and 9 pm. If your call is urgent and you reach voice mail, please leave a detailed message. Be sure to spell your first and last name, and repeat your telephone number twice S-L-O-W-L-Y, so we will be able to reach you. Please give us your Reservation ID Number. Please provide complete details. Messages are checked first thing every morning and usually at least once an hour throughout the day, so please leave a detailed message. Please fax cancellations to 0845 170 1900 or Be sure to include the following: the full name under which the reservation was made, your email address, indicate whether you booked the tour/activity online or by telephone, the date of your tour/activity, the name of the tour/activity that was booked, the date of the credit card transaction (the date you placed your tour/activity order with us), the amount of the transaction, a telephone number where you can be reached if necessary, and a brief explanation of the reason for the credit/cancellation request. (We need to know exactly why you are requesting a credit, so please provide all the detail needed for us to make an evaluation of the request.) We will not acknowledge voice mail and email cancellations. Cancellations must be made in writing by fax, or by e-mail. Cancellations must be full order cancellations. Partial cancellations cannot be accepted. Fees apply. All cancellations must be made with us, not directly with individual suppliers. Cancellations require immediate return of all E-Tickets that have been sent to you. Your order will not be considered cancelled until after we receive your vouchers. PLEASE: For your own protection, send the vouchers to us via return receipt signature required. International Divers, Inc. is not responsible for any other travel arrangements affected due to cancellations, whether by the Customer ID Number.
PAYMENT AND PRICING:
All transactions are conducted in U.S. Dollars. All tours/activities/tickets must be pre-paid at the time of booking by credit card. If we are unable to obtain authorization with the credit card submitted, Customer will be notified by the system. All prices and availability will be confirmed to Customer within 72 hours prior to the tour/activity. If paying for your tour with a credit card, Customer is hereby stating that Customer is the authorized cardholder, or that Customer has been authorized by the cardholder to use the credit card. In the event the credit card on the Order Form is dishonored, rejected, or later contested for any reason, Customer agrees to pay the amount indicated on the order form to International Divers, Inc.
CONFIRMATION AND E-TICKET:
An electronic ticket (E-ticket/Voucher) confirmation will be sent to Customer via email not later than 30 days prior to Customerís tour/activity or within 72 hours (if Customerís tour/activity is in less than 30 days). Please print the E-ticket/Voucher and present it on the date of the tour/activity. Customer must have the E-Ticket to take this tour/activity, or you will be charged again with no refund. If Customer does not receive the ticket by email, it is the Customerís responsibility to contact customer service for a copy of their (E-ticket/Voucher).
Customer is required to reconfirm the tour/activity 48 hours prior to the tour/activity by calling the telephone number provided on the E-Ticket. Please read the E-ticket carefully to see if you are supposed to call the tour operator to reconfirm Customerís tour/activity. If Customer is supposed to reconfirm, please call the phone number for the tour operator (not International Divers, Inc.) as the purpose of the call is to confirm the departure time and hotel pick-up (if applicable). When you call to reconfirm, be sure to check the time and find out which entrance at your hotel will be used for the pick-up. Failure to reconfirm may result in cancellation with out any refund.
PICK-UP TIME, DEPARTURE TIME & LOCATION:
It is Customerís responsibility to ensure that everyone in the Customer's party is in the correct pick up location at the correct time. (We recommend that you be ready 10 minutes before pick-up time) Customerís E- ticket will provide the information you need regarding the pick-up time and location or departure point. Please read the Tour Reservation Receipt and E-Ticket clearly to ensure you have entered the correct date you wish to conduct the tour/activity. There may be no changes or refunds, so it is Customerís responsibility to ensure
that the correct date and time are shown.
FEE FOR CHANGING DATES AND/OR TIME:
$20 per reservation. This fee applies only to existing orders that Customer wishes to make date and/or time changes to.
Our system sends email automatically to one and only one email address, so be sure the email address you list in the email box on the order form is the address where you can receive email needed for this tour. Do not add other email addresses to the comments section, as our system cannot send there.
EMAIL ACCEPTED BY CUSTOMER AS PROOF OF DELIVERY:
International Divers, Inc. sells E-Tickets and delivers those E-Tickets by email. Customer hereby agrees that Customer has accepted email as the means of delivery for Customer's E-Tickets. Customer further agrees that International Divers, Inc. proof that the E-Tickets were sent by email established legal proof of delivery. It is Customerís responsibility to ensure that Customer receives the email sent by International Divers, Inc. This means it is Customerís responsibility to ensure that the email address given to us is correct, that Customerís email service is valid, that Customerís email service provider delivers the email to Customer and does not delete it through a spam blocker or for any other reason, and that Customer does not open the email for any reason. International Divers, Inc. has met its legal obligation when International Divers, Inc. can prove that the email was sent; International Divers, Inc. system automatically captures this date and time as part of each Customer record.
GENERAL INFORMATION & POLICIES:
The term Customer in these Terms and this Agreement refers to the person who placed the order with International Divers, Inc. The term tour/activity is used herein to refer to tours, tickets, transportation, performances, or activities that we sell. International Divers, Inc. recommends that you purchase travel insurance. Duration of tour/activity hours is approximate. Tours/activities may include some element of risk. We assume no liability for injuries. No smoking in tour/activity vehicles. Tour guide gratuity is at the passengers discretion and is not included. We reserve the right to alter, modify, or cancel a tour/activity due to bad weather, unsafe conditions or at the request of governmental, park, and state agencies. We reserve the right to cancel or change tour schedules and prices without prior notice. Tour routes and content are subject to change; tours may not be driven in the order as described in the tour descriptions. Only those items stated on the web site brochure page as included in the price are included; any other items are additional. Meals, for example, are not included unless the brochure specifically states that the cost of the meal is included in the price. We are not responsible for delays or service interruption due to mechanical failure, accidents, traffic congestion, acts of God, or other circumstances beyond our control. We are not responsible for lost or stolen articles left on board any form of transportation used on the tour/activity. Tickets shall be null and void and of no value unless utilized by the customer on the date and time on the tickets. Lodging, show, attraction, and other reservations are subject to availability. For shows and events with seat assignments, all seat assignments are "best available general admission seats at time reservation is made.
We will forward any special request to the reservation department but absolutely no guarantees are made regarding actual seat assignments. It is impossible for us or any other vendor to guarantee specific seats. In the event that a specific show or attraction is not available during your vacation dates, we will contact you with alternative options. It is important to provide detailed contact information when you place your order so we may reach you with your alternative options. The information, products, and services published on this web site may include inaccuracies or typographical errors. In the event that You make a booking on the web site and International Divers, Inc. later determines the product was inaccurately priced or inaccurately described, International Divers, Inc. shall have no obligation whatsoever to honor the booking and the booking may be declared null and void. International Divers, Inc. shall refund any payment made by You. International Divers, Inc. may, solely at its discretion, offer You the product at the correct price or as correctly described. Special requests, such as smoking or non-smoking rooms and room types, cannot be guaranteed. Any claim
for a canceled tour/performance/event/activity shall be limited to refund of ticket price and service charge paid by the ticket holder. Such claim must be filed within 30 days after the tour/performance/event/activity was to have occurred. To the extent permitted by law, the management reserves the right to revoke the
In no event shall International Divers, Inc. be responsible for any damages arising by reason of Customerís purchase or use of services, lodging, or attractions from International Divers, Inc. In all instances, International Divers, Inc. maximum aggregate liability to Customer arising by reason of this transaction shall be the amount paid by Customer to International Divers, Inc. If a tour operator or venue refuses to admit Customer for any reason, International Divers, Inc. maximum liability is the component cost of that item in Customerís order.
Customer agrees to indemnify and hold harmless International Divers, Inc., its affiliate companies, its officers, directors, agents, and employees against any costs, fines, claims, damages, charges, or fees (including reasonable attorney's fees) arising by reason of this transaction.
CUSTOMER AGREES TO USE OF ELECTRONIC RECORDS:
By ordering through our web-site, Customer agrees to International Divers, Inc. use of electronic records to evidence this agreement. Customer understands that Customer has the right to not consent to the use of electronic records by canceling this transaction. In such event, this will be null and void. Customer consent applies only to this transaction. Customer hereby waives any objection Customer may have to International Divers, Inc. use of electronic records in court should it be necessary for International Divers, Inc. to enforce
the terms of this agreement.
Customer hereby waives any objection Customer may have to Alcatraz Media, Inc's use of electronic records with Discover, MasterCard, VISA, or banks that issued credit cards should it be necessary for International Divers, Inc. to respond to a charge-back. Customer agrees that International Divers, Inc. does
business electronically by email, so email is accepted as the form of delivery of the services provided by International Divers, Inc. Customer is not ordering tickets to be delivered in person or by mail, so the Customer agrees to accept email as the form of delivery and instructs Discover, MasterCard, VISA, and banks that issue credit cards that email delivery constitutes delivery of services in this transaction. Customer agrees not to dispute a credit card charge on the basis of services not rendered if International Divers, Inc. can prove that the E-Ticket was sent by email (by providing electronic proof that the E-Ticket was sent at a specific date and time as recorded by Alcatraz Media's computer system); by fax (by providing a copy of the transmission record showing the fax was successfully sent to the fax number provided); by mail (by providing a signed statement by the person who deposited the E-Ticket in the United States Postal Service). Customer agrees that Customer will not dispute any charge improperly. This includes filing charge-backs claiming fraud if the Customer claims the name of International Divers, Inc. was not recognized by the Customer. In the event the Customer files an improper charge-back (as determined solely by International Divers, Inc.), Customer agrees to pay the full amount of the credit card charges plus a $100 charge-back fee. In the event Customer files a charge-back improperly, Customer agrees to provide a written statement to the credit card company confirming the charge is correct and should be paid and agrees to send a faxed copy of this letter to International Divers, Inc., Attention: Accounting, at (407) 352-4294.
This agreement constitutes the entire understanding of the parties with regard to Customerís purchase. All prior representations, oral or written, and all prior agreements, oral or written, are no longer valid; this Agreement represents the understanding between the Customer and International Divers, Inc. This agreement or any portion hereof shall not be construed against the drafting party by reason of that party having drafted the agreement or portion hereof.
VALIDITY OF TERMS:
If any provision, paragraph, or subparagraph of this agreement is adjudged by any court of law to be void or unenforceable, in whole or in part, the rest of the agreement shall remain in effect. The parties agree that in such event, then the invalid or unenforceable provision will be replaced with a provision or provisions having the same economic effect.
This agreement shall be binding on, and shall inure to the benefit of, the parties to it and their respective heirs, legal representatives, successors and assigns. In all matters contained in this agreement, time is of the essence.
WEB SITE TERMS, CONDITIONS, AND NOTICES - DEFINITIONS:
Any reference to "Customer" or "You" includes any family members, friends, employees, agents, or persons accessing and using this web site to purchase or book any product or service. Any reference to International Divers, Inc. includes its affiliates and suppliers.
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