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dolphin questions

These questions apply to our
Structured Swims Tours And 2-Day Dolphin Getaway

Q: Where are the swim facilities located?
A: Key Largo, Florida.

Q: Will we be allowed to touch the dolphins?
A: Structured Program involves direct contact with the dolphins. The program will begin with an educational briefing about these dolphins and a description of the behaviours and the types of contact with the dolphins, followed by the structured session. Contact is guaranteed but the type of the interaction may vary depending on the dolphin and the instructor.

Q: Do I need to know how to swim?
A: Participants should be comfortable in the water, and flotation devices will be required.

Q: What are the age requirements?
A: Participants 7 years old and older will be accepted. Those 7 to 12 years old must be accompanied in the program by a participating parent or guardian. Anyone ages 13 to 17 must be accompanied by a participating or observing parent or guardian.

Q: Will we be using equipment?
A: There is no free swimming or diving in this program. Mask, snorkel, and fins will not be used.

Q: What is the payment policy?
A: Confirmed appointments should be purchased in advance with cash, Visa / MasterCard, or money order. Upon payment, program information and driving directions will be mailed or faxed to you.

Q: What is the cancellation/refund policy?
A: Your payment is refundable, except for a $10.00 service charge, providing cancellation is made no less than 7 days prior to scheduled program date. Cancellations made less than 7 days prior to program date will be refunded at the rate of 50%of the total purchase price. No refunds will be given for cancellations made less than 48 hours or for those who do not show up for scheduled programs.

Q: What is the rescheduling policy?
A: No penalty involved if rescheduling to an earlier date/time if space is available. Last minute changes (within 48 hours of scheduled time/date) will be charged a rescheduling fee of $10.00 per swimmer.

Q: Are cameras allowed?
A: PHOTOGRAPHY: Still cameras may be used (both surface and underwater). NO UNDERWATER FLASH IS ALLOWED. Surface use of TV or movie cameras is also allowed, but not underwater. The gift shop normally carries a supply of 35mm film and has cameras (for both surface and underwater use). Arrangements can also be made in advance to have a personal video made of your session.

Call our UK office 07768 611 811 for reservations and booking information.

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